tag:status.consult.attendanywhere.co.uk,2005:/historyAttend Anywhere UK Status - Incident History2024-03-29T06:13:02+00:00Attend Anywhere UKtag:status.consult.attendanywhere.co.uk,2005:Incident/201679092024-03-06T04:00:56+00:002024-03-06T04:00:56+00:002024.R1<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>00:15</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:09</var> GMT</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2024.R1 is planned on 06 Mar 2024 Between 00:15 and 03:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/2024/attend-2024-r1.htm</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/188253732023-10-18T03:45:41+01:002023-10-18T03:45:41+01:002023.R7<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>03:45</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>00:15</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:55</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2023.R7 is planned on 18 Oct 2023 Between 00:15 and 03:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/2023/attend-2023-r7.htm , for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2023.R7</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/181538502023-08-23T06:45:17+01:002023-08-23T06:45:17+01:002023.R6<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>06:45</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>03:46</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>17:02</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2023.R6 is planned on 23 Aug 2023 Between 03:45 and 06:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/2023/attend-2023-r6.htm for:<br /><br />1. Detail Feature Summary<br />2. Known Issues<br />3. Release Notes - 2023.R6</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/177484922023-07-10T04:15:11+01:002023-07-10T04:15:11+01:002023.R5<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>04:15</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>00:15</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:52</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2023.R5 is planned on 10 Jul 2023 Between 00:15 and 04:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/2023/attend-2023-r5.htm for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2023.R5</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/169194732023-05-04T02:45:04+01:002023-05-04T02:45:04+01:002023.R4<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>02:45</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:15</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:55</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2023.R4 is planned on 04 May 2023 between 02:45 and 05:15 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/2023/attend-2023-r4.htm for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2023.R4</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/166648842023-03-29T05:15:03+01:002023-03-29T05:15:03+01:002023.R3<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>05:15</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>02:45</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:48</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2023.R3 is planned on 29 Mar 2023 between 02:45 and 05:15 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/2023/attend-2023-r3.htm for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2023.R3</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/162630692023-02-28T05:15:08+00:002023-02-28T05:15:08+00:002023.R2<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>05:15</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>02:46</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:50</var> GMT</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2023.R2 is planned on 28 Feb 2023 between 02:45 and 05:15 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base https://kb.inductionhealthcare.com/kb/attend/2023/attend-2023-r2.htm for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2023.R2</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/158588852023-01-31T02:46:30+00:002023-01-31T02:46:30+00:002023.R1<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>02:46</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>00:15</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>04:08</var> GMT</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2023.R1 is planned on 31 Jan 2023 between 00:15 and 02:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/attend.htm for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2023.R1</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/136574832022-12-08T04:15:08+00:002022-12-08T04:15:08+00:002022.R10<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>04:15</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>01:46</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>04:05</var> GMT</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R10 is planned on 8th December 2022 between 01:45 and 04:15 GMT (12:45 and 15:15 AEDT). The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base https://kb.attendanywhere.com/ - for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2022.R10</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/127554322022-11-15T13:07:02+00:002022-11-15T13:07:02+00:00Reporting Discrepancies<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:07</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:28</var> GMT</small><br><strong>Investigating</strong> - We are currently working on an issue with Attend Anywhere Reporting discrepancies, consultation counts are appearing as '0'. We are working to get it resolved as soon as possible.</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/127140052022-11-07T00:00:37+00:002022-11-07T00:00:37+00:002022.Report Reconciliation update<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>07:46</var> GMT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>07:27</var> GMT</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance update is planned for 07 Nov 2022 between10:00 and 11:00 AEDT ( 23:00 and 00:00 previous day in GMT)<br /><br />The Attend Anywhere platform will still be available for use during this maintenance window. However, there would be a downtime just for reports for 24 hours from the start of deployment.</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/119326582022-11-03T02:45:30+00:002022-11-03T02:45:30+00:002022.R9<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>02:45</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>00:15</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>02:01</var> GMT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>05:08</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R9 is planned for 03 Nov 2022 between 00:15 and 02:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base https://kb.attendanywhere.com/ - for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2022.R9</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/118833782022-10-13T01:16:04+01:002022-10-13T01:16:04+01:002022.R8.1<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>01:16</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>00:15</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:23</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R8.1 is planned for 13/10/2022 between 00:15 and 01:15 BST. The Attend Anywhere platform will still be available for use during this maintenance window.</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/111877482022-09-29T05:15:27+01:002022-09-29T05:15:27+01:002022.R8<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>05:15</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>02:45</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>05:24</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R8 is planned for 29 Sep 2022 between 02:45 and 05:15 BST. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base https://kb.attendanywhere.com/ - for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2022.R8</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/111153872022-09-15T05:15:41+01:002022-09-15T05:15:41+01:002022.R7.2<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>05:15</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>02:45</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>06:05</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R7.2 is planned for 15 Sep 2022 between 02:45 and 05:15 BST. The Attend Anywhere platform will still be available for use during this maintenance window.</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/110635292022-09-07T16:02:29+01:002022-09-07T16:02:29+01:00Reports of caller arrival alerts not working as expected<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>16:02</var> BST</small><br><strong>Resolved</strong> - This issue has been resolved via a revert of the R7.1 update back to R7.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:09</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:07</var> BST</small><br><strong>Investigating</strong> - We are currently investigating reports of new callers entering a waiting area not alerting clinician/staff via audio or visual cues from the browser, this may also be effecting the caller arrival alert function as well.<br /><br />Please monitor your waiting areas closely during this time.</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/110384952022-09-06T02:45:39+01:002022-09-06T02:45:39+01:002022.R7.1<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>02:45</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>00:15</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>06:50</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R7.1 is planned for 6th September 2022 between 00:15 and 02:45 BST. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base for: Release notes - https://kb.attendanywhere.com/</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/108354272022-08-31T02:46:28+01:002022-08-31T02:46:28+01:002022.R7<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>02:46</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>00:15</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>08:00</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R7 is planned for 31 Aug 2022 between 00:15 and 02:45 BST. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base - https://kb.attendanywhere.com/<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes - 2022.R7</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/108297102022-09-06T00:15:36+01:002022-09-06T00:15:36+01:00Group Consultations - Failed calls<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:05</var> BST</small><br><strong>Investigating</strong> - The Team have identified an issue that causes some users to be disconnected from a group consultations call. This is affecting a small amount of users.</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/106992832022-08-10T09:42:31+01:002022-08-10T09:42:31+01:00Poor Call Connection<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>09:42</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved with the deployment of release 2022.r6.1.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>10:32</var> BST</small><br><strong>Update</strong> - We have identified a fix and will shortly be released in our 2022r6.1 release. We hope to share a release date by Friday 5th August.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:50</var> BST</small><br><strong>Investigating</strong> - "We have discovered an issue impacting some users with poor connections that leads to them being disconnected despite their connection having recovered. This can be resolved with a refresh and we are currently working on a hotfix for the issue."</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/105755792022-08-04T02:46:26+01:002022-08-04T02:46:26+01:002022.R6<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>02:46</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>00:17</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>07:20</var> BST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>00:15</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R6 is planned for the 4th of August between 00:15 and 02:45 BST. The Attend Anywhere platform will still be available for use during this maintenance window.<br /><br />Please refer to the Knowledge Base - kb.attendanywhere.com for: for:<br /><br />1. Detail Feature Summary<br /><br />2. Known Issues<br /><br />3. Release Notes for 2022.R6</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/107144792022-08-04T02:45:05+01:002022-08-04T02:45:05+01:002022.R6.1<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>02:45</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>00:15</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>07:21</var> BST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>00:15</var> BST</small><br><strong>Scheduled</strong> - Attend Anywhere's next maintenance release 2022.R6.1 is planned for 04 Aug 2022 between 00:15 and 02:45 BST. The Attend Anywhere platform will still be available for use during this maintenance window.:</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/105770192022-07-26T08:39:11+01:002022-07-26T08:39:11+01:00P2 Incident - Failed Calls - Consult UK<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>08:39</var> BST</small><br><strong>Resolved</strong> - A HotFix has been applied and has resolved the issue</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>12:30</var> BST</small><br><strong>Update</strong> - A HotFix has been applied which we believe to have significantly reduced the impact of the issue. It is still possible that a very small number of users may still be affected and the advice below to refresh the screen or clear the browser cache is still applicable for these users.<br />Summary of the Issue:<br />We have observed that when Providers establish the call, a very small number of user's browsers use the old call screen instead of the new call screen. By refreshing the screen a couple of times or clearing the browser cache, the providers are able to land on the new call screen.<br />If you are still experiencing this issue:<br />Refresh the screen 3- 4 times or clear your browser's cache will help Providers land on the new call</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>09:03</var> BST</small><br><strong>Identified</strong> - A fix is planned for release Tuesday 19th July 01:00 BST</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>11:04</var> BST</small><br><strong>Investigating</strong> - Issue - There is an ongoing incident where a small number of users in Consult UK are experiencing failed calls.<br />Workaround - This can be resolved locally by clearing the browser cache.</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/96459632022-07-21T15:08:19+01:002022-07-21T15:08:19+01:00Re-adding a patient to a disconnected call.<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>15:08</var> BST</small><br><strong>Resolved</strong> - New Release fixes this issue, Release Notes: - Closing the browser during a call successfully purges the call state. This addresses the issue of prompting a provider to add a previous caller into the current call.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>08:19</var> BST</small><br><strong>Investigating</strong> - It has been discovered that in a very rare set of circumstances when a Provider experiences a disconnection at the start of a call and does not then return to a call with that same patient, they can be prompted a few minutes later to add the Patient involved to another call. <br /><br />That other call may be empty or may have an existing Provider/Patient consultation ongoing. In this set of circumstances the Provider will suddenly get an "Add to Current Call" popup and they should select "No".<br /><br />We have already identified and are testing a fix for this. It will be released early April in the 2022 R2.1 release.</p>tag:status.consult.attendanywhere.co.uk,2005:Incident/106371422022-07-21T10:05:15+01:002022-07-21T10:05:15+01:00P2 Incident - Password Reset - Consult UK<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>10:05</var> BST</small><br><strong>Resolved</strong> - A HotFix has been applied which has resolved the issue.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:01</var> BST</small><br><strong>Update</strong> - A HotFix has been applied which has resolved the issue.<br />Update - A fix is being planned for release.<br />Investigating - Issue - Some users are not receiving Password Reset/New User Account emails.<br />Workaround - None</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>12:45</var> BST</small><br><strong>Identified</strong> - A HotFix has been applied which has resolved the issue.<br />Update - A fix is being planned for release.<br />Investigating - Issue - Some users are not receiving Password Reset/New User Account emails.<br />Workaround - None</p>