Screen Share Issue - Users on MAC Safari with M1 chip
Incident
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We are continuing to investigate this issue.
Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
Investigating
Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.
There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.
This incident affects: Management Console (Meeting Rooms).