Investigating - It has been discovered that in a very rare set of circumstances when a Provider experiences a disconnection at the start of a call and does not then return to a call with that same patient, they can be prompted a few minutes later to add the Patient involved to another call.

That other call may be empty or may have an existing Provider/Patient consultation ongoing. In this set of circumstances the Provider will suddenly get an "Add to Current Call" popup and they should select "No".

We have already identified and are testing a fix for this. It will be released early April in the 2022 R2.1 release.

Mar 28, 08:19 BST
Investigating - If a participant in a call shares their screen using Chrome 93, a user on an iOS or iPadOS 15 device is unable to see it. This problem can be fixed if the user on the Apple device refreshes the call screen. For further information refer to issue 6278 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm
Sep 15, 12:52 BST
Investigating - While testing the Monterey beta we have identified an issue which may impact users who upgrade to MacOS12 (expected to be released in October).

During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using an iOS device (for example an iPhone or iPad). There is currently no workaround for this particular issue other than using the Chrome browser instead and a fix is currently under investigation. We apologise for any inconvenience caused. For further information refer to issue 6251 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm

During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using Chrome. This problem can be fixed if both participants refresh their screen. For further information refer to issue 5555 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm

Sep 15, 12:48 BST
Update - We are continuing to investigate this issue.

Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.

For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.

There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.

Aug 26, 08:34 BST
Investigating - Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.

For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.

There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.

Aug 9, 08:23 BST

About This Site

Consult (UK and Ireland) Attend Anywhere users can check here for the current status of the service and learn of any planned maintenance.

Subscribers will immediately be notified of any major incidents or outages, and sent regular updates as they occur - they will also receive notifications about planned maintenance or platform updates.

Call Connections ? Operational
90 days ago
100.0 % uptime
Today
Patient / Guest Entry ? Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Management Console Sign-in ? Operational
90 days ago
100.0 % uptime
Today
Waiting Areas Summary ? Operational
90 days ago
100.0 % uptime
Today
Waiting Area Functionality ? Operational
90 days ago
100.0 % uptime
Today
Meeting Rooms ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Real-time Call Updates ? Operational
90 days ago
100.0 % uptime
Today
Organisational Units ? Operational
90 days ago
100.0 % uptime
Today
Organisational Units ? Operational
90 days ago
100.0 % uptime
Today
User Administration ? Operational
90 days ago
100.0 % uptime
Today
Resource Centre ? Operational
90 days ago
100.0 % uptime
Today
E-mail Notifications ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
2022.R5 Jul 14, 00:15-02:45 BST
Attend Anywhere's next maintenance release 2022.R5 is planned for 14th July 2022 between 00:15 and 02:45 BST.
The Attend Anywhere platform will still be available for use during this maintenance window.

Please refer to the Knowledge Base - https://kb.attendanywhere.com/Content/release-notes/2022/release-notes-2022-r5.htm for:
1. Detail Feature Summary
2. Known Issues
3. Release Notes for 2022.R5

Posted on Jun 29, 05:43 BST
Past Incidents
Jul 7, 2022

No incidents reported today.

Jul 6, 2022

No incidents reported.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.