Update - We are continuing to investigate this issue.
Nov 15, 2022 - 13:07 GMT
Investigating - We are currently working on an issue with Attend Anywhere Reporting discrepancies, consultation counts are appearing as '0'. We are working to get it resolved as soon as possible.
Nov 08, 2022 - 15:28 GMT
Investigating - The Team have identified an issue that causes some users to be disconnected from a group consultations call. This is affecting a small amount of users.
Aug 15, 2022 - 13:05 BST
Investigating - If a participant in a call shares their screen using Chrome 93, a user on an iOS or iPadOS 15 device is unable to see it. This problem can be fixed if the user on the Apple device refreshes the call screen. For further information refer to issue 6278 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm
Sep 15, 2021 - 12:52 BST
Investigating - While testing the Monterey beta we have identified an issue which may impact users who upgrade to MacOS12 (expected to be released in October).

During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using an iOS device (for example an iPhone or iPad). There is currently no workaround for this particular issue other than using the Chrome browser instead and a fix is currently under investigation. We apologise for any inconvenience caused. For further information refer to issue 6251 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm

During a call, when a user in the Safari browser on MacOS 12 shares their screen a blank title is displayed to the remote user if they are using Chrome. This problem can be fixed if both participants refresh their screen. For further information refer to issue 5555 in the Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm

Sep 15, 2021 - 12:48 BST
Update - We are continuing to investigate this issue.

Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.

For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.

There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.

Aug 26, 2021 - 08:34 BST
Investigating - Attend Anywhere have identified an issue where during a two-way call, when a user on Mac Safari with M1 chip is sharing their screen, a blank screen tile is displayed to the remote user.

For further information refer to issue 3483 in the Top Known Issues section of the Knowledge Base - https://kb.attendanywhere.com/Content/known-issues/known-issues.htm.

There is currently no workaround for this particular issue and a fix is currently under investigation. We apologise for any inconvenience caused.

Aug 09, 2021 - 08:23 BST

About This Site

Consult (UK and Ireland) Attend Anywhere users can check here for the current status of the service and learn of any planned maintenance.

Subscribers will immediately be notified of any major incidents or outages, and sent regular updates as they occur - they will also receive notifications about planned maintenance or platform updates.

Call Connections ? Operational
90 days ago
100.0 % uptime
Today
Patient / Guest Entry ? Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Management Console Sign-in ? Operational
90 days ago
100.0 % uptime
Today
Waiting Areas Summary ? Operational
90 days ago
100.0 % uptime
Today
Waiting Area Functionality ? Operational
90 days ago
100.0 % uptime
Today
Meeting Rooms ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Real-time Call Updates ? Operational
90 days ago
100.0 % uptime
Today
Organisational Units ? Operational
90 days ago
100.0 % uptime
Today
Organisational Units ? Operational
90 days ago
100.0 % uptime
Today
User Administration ? Operational
90 days ago
100.0 % uptime
Today
Resource Centre ? Operational
90 days ago
100.0 % uptime
Today
E-mail Notifications ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
2024.R3 May 13, 2024 00:15-03:45 BST
Attend Anywhere's next maintenance release 2024.R3 is planned on 13 May 2024 Between 00:15 and 03:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window.

Please refer to the Knowledge Base- https://kb.inductionhealthcare.com/kb/attend/2024/attend-2024-r3.htm , for:

1. Detail Feature Summary

2. Known Issues

3. Release Notes - 2024.R3

Posted on Apr 23, 2024 - 09:49 BST
Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Resolved - This has been resolved.
Apr 10, 08:34 BST
Investigating - When the ‘Share link to Waiting Area’ or ‘ConsultNow invitation’ is used via SMS, the user is presented with a red banner that says, [Text message not sent]. In some cases the SMS is delivered successfully despite the error message.

Workaround - Share link via email.

Apr 4, 12:55 BST
Completed - The scheduled maintenance has been completed.
Apr 10, 03:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:15 BST
Scheduled - Attend Anywhere's next maintenance release 2024.R2 is planned on 10 April 2024 Between 00:15 and 03:45 GMT. The Attend Anywhere platform will still be available for use during this maintenance window
Apr 9, 17:00 BST
Apr 9, 2024

No incidents reported.