Reports of caller arrival alerts not working as expected

Incident Report for Attend Anywhere UK

Resolved

This issue has been resolved via a revert of the R7.1 update back to R7.

Posted Sep 07, 2022 - 16:02 BST

Update

We are continuing to investigate this issue.

Posted Sep 06, 2022 - 12:09 BST

Investigating

We are currently investigating reports of new callers entering a waiting area not alerting clinician/staff via audio or visual cues from the browser, this may also be effecting the caller arrival alert function as well.

Please monitor your waiting areas closely during this time.

Posted Sep 06, 2022 - 12:07 BST

This incident affected: Patient / Guest Entry.